Australian Trade Supplies ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our products and services.

1. Collection of Personal Information

We may collect personal information including, but not limited to:

• Full name

• Company name

• Phone number

• Email address

• Business address

• Delivery address

• Billing information

• Project details

• Website usage information

We collect this information when you:

• Submit an enquiry through our website

• Request a quote

• Place an order

• Contact us by phone, email, or online forms

• Subscribe to marketing communications

• Interact with our website

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests

• Supply products and services

• Process orders and deliveries

• Manage customer accounts

• Improve our products and services

• Send updates, promotions, and marketing communications

• Comply with legal obligations

• Maintain business records

We will only use personal information for purposes reasonably related to our business activities.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and contractors

• Suppliers and manufacturers

• Delivery and logistics providers

• Payment service providers

• Professional advisers including accountants and lawyers

• Government authorities where required by law

We do not sell, rent, or trade personal information to third parties.

4. Website Analytics and Cookies

Our website may use cookies and analytics tools to collect information about website usage and visitor behaviour.

Information collected may include:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

This information helps us improve website performance and user experience.

You may disable cookies through your browser settings, although some website features may not function correctly.

5. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests should be submitted using the contact details provided below.

7. Marketing Communications

From time to time, we may send information regarding products, services, promotions, and company updates.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option included in our communications.

8. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or policies of those websites and encourage users to review their respective privacy policies.

9. Changes to This Privacy Policy

Australian Trade Supplies reserves the right to amend this Privacy Policy at any time.

Any updates will be published on this page and become effective immediately upon publication.